{"id":11577,"date":"2021-02-07T17:47:37","date_gmt":"2021-02-07T17:47:37","guid":{"rendered":"http:\/\/Enoteprime.com\/?p=11577"},"modified":"2021-02-10T09:57:35","modified_gmt":"2021-02-10T09:57:35","slug":"business-studies-lesson-jss-2-first-term","status":"publish","type":"post","link":"https:\/\/enoteprime.com\/business-studies-lesson-jss-2-first-term\/","title":{"rendered":"Business Studies Lesson JSS 2 First Term"},"content":{"rendered":"\n

Business Studies note JSS 2 First Term – Enoteprime.com<\/a><\/h2>\n\n\n\n

FIRST TERM SCHEME OF WORK FOR JSS2<\/strong> BUSINESS STUDIES<\/strong><\/p>\n\n\n\n

<\/p>\n\n\n\n

WEEKS<\/td>TOPICS<\/td><\/tr>
1<\/td>The Reception of Office<\/td><\/tr>
2<\/td>Duties of A Receptionist<\/td><\/tr>
3<\/td>Right Attitude to work<\/td><\/tr>
4<\/td>Documents Handled by Receptionists<\/td><\/tr>
5<\/td>Office Correspondence<\/td><\/tr>
6<\/td>Procedures for Handling Incoming Mails<\/td><\/tr>
7<\/td>Office Document<\/td><\/tr>
8<\/td>Trade <\/td><\/tr>
9<\/td>Aids to Trade<\/td><\/tr>
10<\/td>Market<\/td><\/tr>
11<\/td>REVISION<\/td><\/tr>
12<\/td>EXAMINATION<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

WEEK ONE<\/strong><\/p>\n\n\n\n

TOPIC: THE RECEPTION OFFICE<\/strong> – NOTE<\/p>\n\n\n\n

The reception office is the first contact office which is well furnished can decorated to create good and lasting impression in the mind of visitor. It is an office where visitors or callers are welcomed and attended to. The office is well equipped with telephone, newspaper, journal, magazine, computer, fan and others.<\/p>\n\n\n\n

A receptionist is an employee charged with the responsibility of receiving and directly visitors in a reception office.<\/p>\n\n\n\n

Importance of a receptionist<\/p>\n\n\n\n

1. The receptionist is important to receive and direct visitors<\/p>\n\n\n\n

2. He\/she creates awareness about the arrival of a visitor<\/p>\n\n\n\n

3. Receptionist helps to keep and give necessary information on behalf of the staff<\/p>\n\n\n\n

4. He\/she is important to receive telephone calls on behalf of the organisation.<\/p>\n\n\n\n

QUALITIES OF A RECEPTIONIST<\/p>\n\n\n\n

1. She must be neatly and smartly dressed<\/p>\n\n\n\n

2. They must be polite and patient<\/p>\n\n\n\n

3. She must have a good knowledge of the organisation and its personnel<\/p>\n\n\n\n

4. She must be courteous<\/p>\n\n\n\n

5. She must be fluent in speaking English<\/p>\n\n\n\n

6. She must be punctual and be committed<\/p>\n\n\n\n

7. She should have a pleasing personally<\/p>\n\n\n\n

8. She must be cheerful<\/p>\n\n\n\n

Exercise: (i) Who is a receptionist?<\/p>\n\n\n\n

(ii) Mention four qualities of a receptionist<\/p>\n\n\n\n

WEEK TWO<\/strong><\/p>\n\n\n\n

DUTIES OF A RECEPTIONIST<\/strong><\/p>\n\n\n\n

The duties of a receptionist can be divided into two namely:<\/p>\n\n\n\n

a. Receiving callers or visitors<\/p>\n\n\n\n

b. Handling Telephone calls<\/p>\n\n\n\n

A. RECEIVING CALLERS OR VISITORS<\/p>\n\n\n\n

1. She receives visitors warmly<\/p>\n\n\n\n

2. She must make an appointment with visitors<\/p>\n\n\n\n

3. She makes visitors comfortable while waiting for an office<\/p>\n\n\n\n

4. She must receive and give information concerning the organisation<\/p>\n\n\n\n

5. She must direct the visitors correctly<\/p>\n\n\n\n

6. She must pleasantly and politely receive visitors with the use of \u201ccan I help you, please\u201d?<\/p>\n\n\n\n

B. HANDLING TELEPHONE CALLS<\/p>\n\n\n\n

1. She must use clear and pleasant voice with short answers<\/p>\n\n\n\n

2. She must keep a log of calls<\/p>\n\n\n\n

3. She must not disclosed unauthorised information<\/p>\n\n\n\n

4. She must write down the message received from telephone calls<\/p>\n\n\n\n

5. She must answer the call with the name of the organisation or department and not her name<\/p>\n\n\n\n

6. She must say thank you at the end of the call<\/p>\n\n\n\n

HOW TO RECEIVE AND TREAT VISITORS<\/p>\n\n\n\n

The kind of approach given to visitors will determine whether the visitors are warmly received or not. These are cogent things a receptionist must know:-<\/p>\n\n\n\n

1. Approach \u2013 e.g. know what to say to them<\/p>\n\n\n\n

2. Assistance \u2013 e.g. offer a sear or direct well<\/p>\n\n\n\n

3. Attention \u2013 e.g. be attentive, listen to them<\/p>\n\n\n\n

4. Solution \u2013 e.g. provide solutions to their problems<\/p>\n\n\n\n

5. Conclusion \u2013 say welcome sir\/ma and thank you at the end<\/p>\n\n\n\n

Appropriate Office Dress Code<\/p>\n\n\n\n

\u201cDress the way want to be addressed\u201d.<\/p>\n\n\n\n

There are major dress codes which are:<\/p>\n\n\n\n

i. Casual dressing<\/p>\n\n\n\n

ii. Official\/formal dressing<\/p>\n\n\n\n

iii. Occasional\/ceremonial dressings<\/p>\n\n\n\n

<\/p>\n\n\n\n

Enoteprime.com<\/a><\/p>\n\n\n\n

WEEK THREE<\/strong><\/p>\n\n\n\n

RIGHT ATTITUDE TO WORK<\/strong><\/p>\n\n\n\n

A. Work is any activity people engage themselves (Physical or Mental effort) in order earn a living e.g. teaching, barbing, engineering etc.<\/p>\n\n\n\n

B. Right Attitude to work \u2013is having a positive state of mind toward a particular job\/work i.e. doing a particular job with a rightful purpose or determination to do good in an organisation.<\/p>\n\n\n\n

Characteristics of people with positive attitude<\/p>\n\n\n\n

i. Interest<\/p>\n\n\n\n

ii. Commitment<\/p>\n\n\n\n

iii. Promptness<\/p>\n\n\n\n

iv. Consistency<\/p>\n\n\n\n

v. Punctuality<\/p>\n\n\n\n

Rewards For Positive Attitude to Work<\/p>\n\n\n\n

i. High performance<\/p>\n\n\n\n

ii. Promotion<\/p>\n\n\n\n

iii. Respect<\/p>\n\n\n\n

iv. Success<\/p>\n\n\n\n

v. Productivity<\/p>\n\n\n\n

Negative Attitude To Work<\/p>\n\n\n\n

This means having a wrong or bad state of mind towards a particular work.<\/p>\n\n\n\n

i. Failure<\/p>\n\n\n\n

ii. Anxiety<\/p>\n\n\n\n

iii. Depression<\/p>\n\n\n\n

iv. Stress<\/p>\n\n\n\n

v. Bitterness<\/p>\n\n\n\n

Punctuality:- is driving at a place of work before or at an agreed time. Punctuality is said to be soul of business. Cultivate the habit of being punctual<\/p>\n\n\n\n

Regularity:- is to at the place of work everyday except when on leave or ill<\/p>\n\n\n\n

Punctuality and regularity leads to<\/p>\n\n\n\n